ANSWERS to FAQ
These are the most frequent questions we are asked: Where will I get the mower sharpened? Most homeowners can go 2-5 years before sharpening the reel unless you are cutting pinecones, leaves, sticks, acorns, pecans, walnuts, etc. There is at least one shop in each metropolitan area who sharpens reels - and just about every shop will know who that is if you ask. The local golf course maintenance area is also usually a place that offers this service.
Should I spend the extra money on the Honda GX-Series Industrial Engine?
The Honda GX-SERIES Industrial Engine is the Red & White workhouse which built Honda's reputation as the best engine available. Features include a cast-iron cylinder sleeve, ball-bearing supported crankshaft, and heavy-duty exhaust and carburetor components. The GX-Series is also equipped with the Honda Oil Alert System which shuts down the engine before a low oil situation can occur. This feature alone is worth the few extra dollars.
How long will it take to receive my mower?
We ship 95% of orders from our Florida or California warehouse facility within 2 business days - shipping takes 1-7 days depending on your location. Most orders are delivered in 3 or 4 days.
Does the mower arrive completely assembled?
The mowers are 95% assembled and require only the handles and controls be installed. Plan on spending 60 minutes to read the manuals, complete the assembly, and service the engine by adding oil and fresh fuel.
What if I need help during assembly?
We are here to help! Please call us Toll-Free at (800) 992-0177 to speak with an equipment specialist who can answer any questions you may have. Our hours are Monday to Friday 8am to 4pm Eastern Standard Time.
Who will provide Warranty Service if needed?
The warranty ratio on McLane Products is less than 1%, or less than 1 of every 100 units.
In the rare instance you should require warranty service, the engine can be serviced by any of the 7500 Authorized Honda dealers across the country. The mower itself can be warrantied at any lawnmower shop of your choice - just have them contact us for at our Toll-Free Customer Care line for instructions. Our number is (800) 992-0177
Should I purchase the optional Front Roller Attachment? If your sod was installed less than 2 years ago or you have uneven turf or hills and dips, the front roller attachment will prevent scalping and greatly increase the time between blade sharpenings.
Can I speak with an Equipment Specialist before I buy? This is what we do best! We have more McLane product knowledge and experience than anyone. We have sold thousands of engine-powered reel mowers and can answer any question you may have.
How much is shipping? We pay 100% of shipping charges in 48 States except for a $39 lift gate service which is charged to any delivery location without a forklift. We charge no sales tax except to orders in Florida & California. Some orders are fulfilled by our dealer network to expedite delivery. Shipping to most areas of Hawaii is $249.
What is the best way to order my Mower? The very best way to order your mower is to place your order by phone or by using our secure on-line shopping cart.
BY PHONE: Please call (800) 992-0177 to place your order. Outside of the USA, please call (352) 486-1040.
SHOPPING CART: Our Shopping Cart is hosted by YAHOO! Shopping and uses 256-Bit Encryption to insure a secure and easy transaction. A copy of your purchase will be emailed you upon completion.
If you have questions, please ask - We are here to help!
THANK YOUfor allowing us to earn your business!
Customer Care ( 800 ) 992-0177
Outside of the USA: ( 352) 486-1040